The store’s hours of operation are actually hurting the company instead of helping it.
I work at a “healthy” fast food restruant that is best known for it’s smoothies. These are the hours of operation for the winter. During the hours of 7am – 11am and 7pm – 9pm a maximum of ten customers visit the store, which causes labor to increase. If labor increases enough, the store looses money. This is almost always the case in the winter.
The employees are overworked and stressed between their part time job, school and other activities. This forces them to do homework at their job instead of focusing on customer needs.
Stress is not just caused by outside forces, but sometimes by the job itself. These particular stressful instances are recorded in a manager’s book for review.
Sometimes the employees are have difficulty completing a task at the level of store standards. This is stressful for both the employee having troubles and the shift supervisor.
Sometimes corporate does not hold up their end of store maintenance, which aggravates customers. Since business happens at the business to consumer level in lower franchise, the hourly workers get the brunt of customer frustration.
Sometimes, people are just nasty and enjoy making other people’s lives more difficult. Additionally, when the store owner was notified about this situation, he accessed and watched the camera footage that depicted the situation. Upon watching the video, he laughed. He was happy that he wasn’t the one cleaning up the mess and was not too concerned about the condition of store facilities.
This excessive stress causes the employees to contemplate quitting the job.
Many employees have threatened to quit on several occasions, especially the older and “original” employees. This would cause several problems because only the older employees now how to properly operate the store. Although corporate treats hourly employees as “expendable”, there are some that they really can’t afford to lose.
When Employees feel mistreated they neglect their job, which negatively impacts the store.
Texting is never allowed at work, but employees do it anyway because they have lost respect for the job.
Another form of neglect includes only partly completing the tasks that are part of the job description.
Cleaning is always a hastle and when workers don’t care for the job, it never gets done. If the environment isn’t clean, the quality of the product decreases. This could attribute to lack of sales.
Employees will rarely eat the product that the store has to offer. If employees don’t like the product, why should normal customers?
Instead of choosing to eat the company’s product, employees insistently choose to bring their own food. This is not because they can’t afford the product, but because they refuse to eat the it.